Services Available through the OTN
Treatment services include detoxification, outpatient, intensive outpatient, methadone maintenance, residential, and intensive residential. However, along with the basic treatment programs we feel that the specialty services offered by OTN are equally important.
These include transitional housing, day care, transportation, specialized outpatient, intensive outpatient, and residential treatment for women, for adolescents, for adult corrections clients, and for dual-diagnosed clients. Though all of these services are not available in every OTN location, they nevertheless represent the most diverse seamless continuum of services available from any one source.
Each OTN member follows specific and standardized quality assurance procedures. Each OTN member has a long history of excellent clinical performance as measured against the Oregon Administrative Rules (OAR's). Ongoing Client Satisfaction Questionnaires (CSQ) indicate that 93% of clients felt very positive about their treatment and 90% of them would return in the future if necessary. 83% were pleased with the timeliness of the services rendered. It is important to note that this performance has been achieved with the most difficult populations presenting for service.
In a managed care environment, service to the client is only part of the picture. Each plan is looking for access to services for their members, quality services for their members, at a cost that is reasonable.
OTN provides the highest degree of access in Oregon. OTN is the only major Chemical Dependency company or network continuously questioning their clientele about their satisfaction with services. And the OTN has done this at a cost well below the competition. OTN marketing efforts are based on superior access, excellent quality, at the most competitive prices in Oregon, offering "one- stop shopping" for plans needing to cover a large geographical area, while keeping administrative costs to a minimum.
The services at OTN are characterized by the following: