Our Commitments

At Adapt, we are more than a healthcare provider; we are a pivotal part of our community’s fabric, dedicated to wellness and recovery for all.

Each of our commitments reflects a holistic approach, aiming to meet diverse health and social needs with integrity and compassion.

A “No Wrong Door” Approach

We operate under a “No Wrong Door” approach, ensuring that every patient receives timely and coordinated access to the comprehensive services they need upon their first contact with us.

Our integrated care model is central to this approach, allowing us to offer seamless, interconnected services across a single system. This integration means that patients experience fewer handoffs between different care providers, reducing the confusion and loss of information that can often accompany multiple referrals and disjointed services. By centralizing our operations, we ensure that all entry points lead to a coordinated pathway, enhancing the efficiency and effectiveness of the care we provide.

Our commitment to this model demonstrates our dedication to eliminating barriers to healthcare access, ensuring that you can navigate our system with ease to find the exact support you need, right when you need it!

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Diversity, Equity, & Inclusion (DEI) Basics

We are committed to fostering an environment where diversity, equity, inclusion, and belonging are ingrained in every aspect of our work.

We actively pursue policies and practices that empower all individuals, regardless of their race, ethnicity, gender identity, sexual orientation, age, or disability. Our goal is to create a healthcare setting where every patient feels valued, understood, and respected.

By embracing a wide range of perspectives, we enhance our ability to meet the needs of the communities we serve!

Commitments to Equal Rights and Respect

• Adapt Integrated Health Care does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. Adapt will not tolerate unlawful discrimination, harassment, or retaliation and is committed to preventing or stopping them whenever they may occur at the organization or in its programs.
• Our staff will not discriminate against any client or patient on the basis of race, religion, color, age, sex (including pregnancy), national origin, veteran status, disability, marital status, genetic information, sexual orientation, gender identity or any other classification protected by applicable federal, state or local laws.
• Clients & patients will not be discriminated against for inability to pay or because payment for these services will be made by Medicaid or Medicare. In addition, Adapt does not tolerate harassment of any client or patient on those bases.
• Clients & patients with disabilities will be afforded all the rights and protections of the ADA. Adapt does not create or enforce any policy or procedure that may interfere with that right. Adapt employees follow policies and procedures that comply with the ADA and must notify a supervisor if a procedure seems to interfere with those rights.

Staff Leadership

Culturally & Linguistically Appropriate Services Committee

The Culturally & Linguistically Appropriate Services (CLAS) Committee at Adapt Integrated Health Care is essential in providing services that honor the diverse cultural and linguistic backgrounds of our community.

Our CLAS Committee ensures that all services are safe, supportive, and tailored to meet the varied cultural and linguistic needs of our clients. By offering language assistance and respecting different cultural health beliefs, the committee promotes equitable access to healthcare for everyone.

Employee Resource Groups

BIPOC

The BIPOC Employee Resource Group at Adapt Integrated Health Care focuses on empowering Black, Indigenous, and People of Color within our organization.

This group supports BIPOC employees through advocacy, professional development, and cultural events, fostering a diverse and inclusive workplace environment.

LGBTQ+

Our LGBTQ+ Employee Resource Group provides a vibrant support network for LGBTQ+ employees and their allies at Adapt.

The group promotes inclusivity through awareness programs, networking opportunities, and support systems designed to enhance workplace equality.

Working Outside the Box

“Working Outside the Box” is our ERG dedicated to embracing and promoting neurodiversity in the workplace at Adapt.

This group advocates for neurodiverse employees, ensuring that our work environment supports diverse cognitive styles and harnesses their unique strengths.

Accessibility Inclusive Collaborative

The Accessibility Inclusive Collaborative focuses on enhancing workplace accessibility and support for employees with disabilities at Adapt.

This ERG works to improve physical and digital accessibility, providing resources and fostering an inclusive culture for all employees.

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Safety & Wellness

The safety and wellness of our clients and staff are some of our utmost priorities.

We maintain high standards of physical and psychological safety, ensuring a healing and growth-oriented environment for all. Our comprehensive wellness programs address the mental, emotional, and physical health needs holistically, underpinning our trauma-informed care approach. Robust on-site security measures, including constant surveillance and secure access, safeguard our facilities and create a secure atmosphere conducive to recovery.

These efforts are fundamental to fostering a safe and therapeutic environment where both clients and staff can thrive. Our commitment extends beyond mere compliance, emphasizing continuous improvement in safety protocols and wellness initiatives.

Staff Leadership

Trauma-Informed Care Committee

The Trauma-Informed Care Committee is vital to our ethos of compassionate and effective care at Adapt.

This committee educates and equips our staff with trauma-informed practices, ensuring sensitive and appropriate responses to all types of trauma. By integrating this knowledge into our operations, we strive to prevent re-traumatization and foster a respectful healing environment.

Safety Committee

Our Safety Committee diligently oversees the implementation and enhancement of safety protocols at Adapt Integrated Health Care.

Comprising members from diverse departments, the committee proactively updates safety procedures to mitigate risks and ensure regulatory compliance. Their efforts are essential in maintaining a secure and health-focused environment for both clients and staff.

Wellness Committee

The Wellness Committee at Adapt Integrated Health Care champions holistic health for our clients and staff.

This committee develops and supports wellness programs that address the mental, physical, and emotional health needs of our community. Their initiatives promote a balanced approach to health, enhancing overall well-being and productivity.

Community Connection & Partnership

Community engagement and partnerships are key pillars of our approach at Adapt.

We collaborate closely with local governments, our Coordinated Care Organizations, community groups, and other healthcare providers to enhance the reach and effectiveness of our services. These partnerships help us to navigate the complexities of healthcare needs in Southwest Oregon and enable us to offer more comprehensive, accessible services.

Together with our community partners, we strive to build a network of support that amplifies our impact and fosters a healthier community!

Our Coordinated Care Organizations

We collaborate with local Coordinated Care Organizations, reinforcing their enduring pledge to enhance access to high-quality, affordable healthcare for all Oregon Health Plan and Medicare members.

Our Community Collaborators

We are proud to partner with a variety of dedicated organizations whose commitment to health and well-being significantly enriches our ability to serve the diverse needs of our community.

Continuous Improvement

Our commitment to continuous improvement is driven by an ongoing evaluation of our services, community feedback, and the latest advancements in healthcare.

We invest in staff training, open lines for feedback and grievances, adopt innovative technologies, and refine our practices to enhance the quality and efficiency of care.

This commitment ensures that we not only meet but exceed the evolving healthcare standards and expectations of our community, reinforcing our mission to restore lives and promote health for all.

Staff Training & Development

At Adapt Integrated Health Care, we are committed to ongoing staff training and development to ensure that our team is equipped with the latest knowledge and skills.

Regular training sessions, workshops, and professional development opportunities enable our staff to stay at the forefront of medical and therapeutic advancements. This dedication not only enhances our service quality but also fosters a culture of continuous learning and improvement within our organization.

NIDA Clinical Trials Network Participation

Adapt Integrated Health Care is an active participant in the National Institute on Drug Abuse (NIDA) Clinical Trials Network.

This involvement allows us to contribute to and implement the latest research findings in addiction treatment and behavioral health services.

By participating in clinical trials, we ensure that our practices are based on cutting-edge science and proven methodologies, enhancing the effectiveness of our treatments and advancing the field of healthcare.

Feedback Hotline

To provide feedback on your service experience at any time, please call our hotline number: (888) 692–6675

Current Feedback Surveys

Participate in our current feedback surveys by accessing the survey links sent out through your MyChart client portal.