Adapt is committed to protecting patient privacy. We are providing this notice about a data security incident that occurred at a third-party company, TriZetto, which works with our electronic medical record system (OCHIN). Adapt learned of the incident on December 10, 2025, when we were notified by OCHIN that an unauthorized individual gained access to one of TriZetto’s systems. We understand TriZetto took steps to stop the unauthorized activity and secure its systems. After learning that the incident may have impacted some of our patients, we began working with OCHIN to understand what happened and to help protect patient information.
Although Adapt’s patient’s information was breached, Adapt’s system was not breached. The breach occurred to our vendor’s vendor. Not every patient’s information was affected. Beginning in February, TriZetto plans to send individual notification letters to affected patients.
What information was involved?
Based on the information we have received from TriZetto and OCHIN, the data involved may have included certain personal information, such as:
- Name
- Social Security number
- Date of birth
- Contact information
- Certain health-related and/or insurance information
At this time, there is no evidence that the information has been misused; however, we are providing this notice so patients can stay informed.
What we are doing
Treating patients and protecting patient information are Adapt’s top priorities. We are working with OCHIN to help ensure appropriate security measures are in place and to monitor vendor compliance with security safeguards. We are also reviewing our own processes to reduce the risk of something like this happening again. Patients may also receive additional updates from TriZetto or its vendor Kroll, which is providing notification services, call center support, and identity theft protection services related to this incident.
What patients can do
We recommend that patients remain alert for suspicious activity, such as unexpected bills, insurance statements, or communications asking for personal information. If you notice anything unusual, please contact your health insurer and/or your bank or financial institution right away.
For more information
TriZetto provided the following contact information:
Heather Donohue, COO
TriZetto Provider Solutions
3300 Rider Trail S.
Earth City, MO 63045
Phone: (314) 802-6789
Toll-free call center: Starting January 5, 2026, TriZetto will provide a dedicated toll-free call center at (844) 572-2724.
Credit monitoring: Individual patient notices will include information about pre-paid credit monitoring services and how to enroll in those services.
We sincerely regret any concern or inconvenience this may cause, and we appreciate the community’s trust in our care.